FRAMINGHAM – MutualOne Bank will begin limiting access to its lobby, starting today, March 18.
Please use the Drive-Up teller for transactions that would normally be conducted at the teller, said the bank.
You can also use our ATMs or Online & Mobile Banking services, said the bank.
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For more complex transactions, or to access your Safe Deposit Box, schedule an appointment by calling 508.820.4000 or emailing clientservices@mutualone.com (please note: email is not secure).
Scheduling your visit will allow us to prepare in advance and assist you in the most efficient way possible. We can also conduct a more thorough cleaning of surfaces between customer visits, said the bank.
Surfaces in public spaces including countertops, doorknobs, and keypads are being cleaned on a regular basis throughout the day, and we are working with our cleaning provider to ensure all surfaces are cleaned and disinfected each evening, said the bank.
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Employees are being monitored for any signs of illness. Any employees who are feeling ill, or have an immediate family member with symptoms, are being asked to stay at home., said the bank.
How to access your accounts without visiting the Bank
Debit Card With your MutualOne Bank debit card, you can get cash without stepping into the Bank. You can also ask for cashback when shopping for groceries and at other major retailers.
Online Banking & Mobile Banking Our Online and Mobile Banking services allow customers to manage most, if not all, of their daily banking needs including checking account balances, transferring funds between accounts AND banks, deposit checks and paying bills. You can also use the secure messaging system through Online Banking to connect with members of our team.
If you have not used Online & Mobile Banking in the past, now is a great time to get started by signing up for Online Banking and downloading our Mobile Banking App. Click here to get started.
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Be aware of Coronavirus-scams
As too often is the case, periods of uncertainty are often accompanied by fraud-related attempts. Scammers have been setting up fraudulent websites to sell virus-related products and using emails and social media in attempts to steal your personal and financial information.
The Federal Trade Commission offers these tips to protect yourself:
- Never click on links from institutions unfamiliar to you. Doing so could result in having a virus downloaded onto your computer or device.
- Ensure you have up-to-date virus software and the latest updates downloaded on your computer or device.
- Be on the alert for false emails from what appears to be the Center for Disease Control and Prevention (CDC). Instead, visit the Center for Disease Control and Prevention official website as well as the World Health Organization (WHO) website.
- Ignore ads and online offers promoting vaccines, preventions, treatment, or cure claims for the Coronavirus.
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Remember, MutualOne Bank will never call you, unsolicited, and ask for information about your accounts. If you suspect you have been the victim of fraud, please contact the Bank immediately.
How to Contact Us
Client Services – Telephone Support
(508) 820-4000
Monday – Thursday: 8:00 am – 5:30 pm
Friday: 8:00 am – 6:00 pm
Saturday: 9:00 am – 1:00 pm
Christa McAuliffe Center 
Source Notifications 
MetroWest Medical Center