MWRTA Conducting Ridership Survey Through August 10; Seeking To Set Goals For Next 5 Years

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FRAMINGHAM – The MetroWest Regional Transit Authority is updating its Comprehensive Regional Transit Plan (CRTP) which is required to be completed every 5 years.

The “plan details what current MWRTA service looks like including routes, ridership, other projects, etc., and what our goals are for the next 5 years,” said Emily VanDewoestine, with the MWRTA.

“This year, we are working in coordination with MassDOT to complete the plan. To help determine our goals, we are running a public survey through next Monday, August 10, 2020 that anyone can take, whether they have used any of our services or not,” said VanDewoestine.

“We are looking for any feedback people would like to give so we can understand what kind of service riders are looking to see us provide in the future, as well as what changes we can make to improve our existing services,” said VanDewoestine.

The link to the survey is www.MWRTA.com/Survey 

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“Public feedback is something we always look for and it is incredibly important and essential to our operations. We take into account every piece of feedback we receive, positive or negative, and use it to make better, more efficient services for people in the MetroWest,” said VanDewoestine

“We are also running an internal bus operator survey to provide all of our bus operators the opportunity to provide us thorough feedback.  They are the ones on the road driving the routes every single day so we take serious consideration into all feedback provided by the operators,” said VanDewoestine

“Finally, we sent out a stakeholder survey to all of our stakeholders and partners within our 16 member communities.  The stakeholder survey also asks for feedback, but also asks if there are any important changes coming up in the community which may affect our services (construction, etc.) if their employee traffic patterns have/will change due to COVID,  and any other suggestions they might have for us,” said VanDewoestine.

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