In full transparency, the following is a press release from MassDOt submitted to SOURCE media.
BOSTON – Massachusetts Department of Transportation (MassDOT) Secretary and CEO Jamey Tesler today, August 10, announced the appointment of Colleen Ogilvie to the position of Registrar of the Massachusetts Registry of Motor Vehicles (RMV), a position she has held in an interim capacity since January 21, 2021.
Registrar Ogilvie has served in various capacities at the RMV over the course of a 30-year career, beginning as a Customer Service Representative on a counter at the since-closed Beverly Service Center, and most recently as Deputy Registrar for Operations where she oversaw many of the RMV’s back-office identity and vehicle credentialing and technology functions.
“Colleen Ogilvie is a dedicated public servant and colleague, and I am very pleased that she has accepted our offer to serve as Registrar after a 30-year career with the RMV where she is a key part of the senior management team and the transformation this agency has undergone. I am confident in her ability to continue guiding the agency’s commitment to public safety on Massachusetts’ roadways and its evolution to serve the Commonwealth’s constituents more safely and efficiently,” said Secretary Tesler.
“Colleen is a consummate professional who recognizes the critical role the RMV plays in public safety, including the challenging work that was done during the pandemic to continue providing essential service needs while keeping customers and staff healthy and safe. She is a true leader who is passionate about the opportunities for growth and access the RMV offers its employees and all those it serves,” said Tesler.
Since taking on the RMV’s leadership role in January, Registrar Ogilvie has worked in partnership with other managers and employees across MassDOT and the RMV to continue enhancing the RMV’s public safety, compliance and public serving functions and responsibilities, while prioritizing workforce training and growth opportunities for employees.
“It is my pleasure to accept the position of Registrar because I am working alongside a talented management team and have seen first-hand the commitment and dedication of the Registry’s customer service representatives and administrative support staff during the pandemic,” said Registrar Ogilvie. “I have tremendous admiration for RMV employees who demonstrated flexibility and a passion for public service during the State of Emergency and I am grateful to have had the chance to lead the organization as we build on the successful initiatives developed and launched since March of 2020 and deliver new opportunities.”
Ogilvie received her Bachelor’s degree from Assumption College and Master’s degree from the University of Massachusetts.
The RMV is committed to building on the public safety and public service-based improvements that have been made over the last several years, including:
- Prioritizing ‘one driver, one record’ by ensuring RMV records of Massachusetts driversare as up to date and accurate as possible based on the information available to Massachusetts from law enforcement, the courts, and other states and external partners, through primarily electronic and automatic data-sharing means. Continually refining and updating the process for regularly checking all 5.2 million Massachusetts’ driver records against the National Driver Register (NDR) and establishing other data-sharing agreements with states as is done with New Hampshire.
- Advocating for a federal CDLIS-like system that automates state-to-state communications for non-commercial drivers and bolsters Commercial Driving License (CDL) administration.
- Leveraging the Commonwealth’s investment and opportunity in the RMV’s new ATLAS technology system, which became fully operational in the fall 2019, and has allowed for the implementation of multiple, significant changes across the agency, including enhanced state-to-state communications, automatic voter registration, a non-binary gender option for Massachusetts’ credential holders, an appointment-only reservation system and online learner’s permit test, and external business partnerships that reduce the demand for in-person services while offering more customer-friendly, web and phone-based transactions.