UPDATED: Town of Ashland, Town of Natick & City of Framingham Websites Crashed on Thursday But Back Up on Friday

Editor’s Note: The report was first posted at 9:35 p.m. on Thursday night, November 17. It has been updated a couple of times, with the last at 1:01 p.m. on Friday, November 18.

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FRAMINGHAM – The websites for the Town of Ashland, the Town of Natick, and the City of Framingham were down for hours on Thursday, November 17, into Friday.

All three municipalities use www.civicplus.com, out of Kansas for their websites.

“The City’s municipal website is currently experiencing technical difficulties and is unavailable at this time. This is an system outage on end of the website vendor, not the City. Other municipalities are also being affected. We apologize for any inconvenience. Updates will be posted on our social media channels as we receive them,” wrote the City of Framingham at 6:30 p.m. on social media.

“Yesterday at approximately 5 p.m. EST, CivicPlus’ systems engineers were made aware of an issue at our third-party data center that impacted many of our websites across the United States, said CivicPlus Director of Communications & Content Jessica Marabella to SOURCE media on Friday, November 18. “In addition to other websites not managed by CivicPlus that are hosted at the same data center,” said Marabella.

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“CivicPlus worked with the data center, and at approximately 1 a.m. EST, CivicPlus-managed websites began to recover,” said Marabella. “Most CivicPlus-managed websites had recovered by 2 a.m. EST (Friday) and the remaining CivicPlus-managed websites were recovered by 4 a.m. EST (Friday).”

The Framingham, Natick, and Ashland sites were still down as of 12:30 a.m. Friday, November 18, but were up and running before 7 a.m., when the news outet check all three today.

“The outage was the result of a storage issue and was not caused by a cybersecurity attack,” said the Director of Communications for CivicPlus.

“No CivicPlus-managed data was compromised due to the outage,” said CivicPlus’s Director of Communications.

“We understand that our customer’s websites are primary information and service resources for our customers and their residents. We apologize for any disruption or inconvenience caused by the outage,” said Marabella.

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