Editor’s Note: This is the 9th in a series of Q&As with Framingham Public Library staff. The main Framingham Library and the Christa McAuliffe Library branch were physically closed for more than a year due to the coronavirus pandemic, which began in spring 2020. During that time period, a new director and several new staffers were hired. SOURCE thought it would be great to introduce and re-introduce key library staff to the community, and have staff discuss what the library has to offer and their favorite parts of the libraries.
Position: Head of Patron Experience
When started in current position: I started my position on Valentine’s Day 2022.
How long with Framingham Library? Since February 2022
I am responsible for: As Head of Patron Experience I am in charge of first and foremost, creating a welcoming experience for all library patrons. I do staff scheduling and ensure proper coverage between departments. Overall, I supervise all aspects of the Patron Experience Department.
Favorite Children’s book: The Very Hungry Caterpillar by Eric Carlisl
Favorite Book: Jane Eyre Charlotte Bronte
Favorite author: I honestly don’t have a favorite author. I do have authors that capture my attention and I might look out for their other works, but I don’t settle. I like to keep an open mind.
Favorite section of the Framingham Library to browse: New Fiction Books are always a treat!
When I’m in the library, I just can’t help myself and I find myself visiting the Spark Lab more and more. They have some really neat stuff in there and its also an excuse to visit our newly hatched chickens!
The best part of my job is helping the patrons and working with such hardworking and dedicated colleagues.
I wish people knew the library offered English classes, monthly book sale and movie night.
The Framingham Library needs continued community support. The more we support our local libraries, the more funding is provided. In doing so, libraries can continue to offer current programs and resources, but also provide them the opportunity to offer new ones.
Last thing I took out with my library card was Violeta by Isable Allende and The Sentence by Louise Erdrich
I would recommend The Library of Things is currently offering Chromebook Kits. They include HP Chromebook, charger, hotspot, hotspot charger, hotspot bag and laptop bag. It is a real innovative
way to bridge the digital divide.