City of Framingham Closes COVID-19 Emergency Operation Center; Library Staff To Man New Phone Line

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FRAMINGHAM – The City of Framingham’s Emergency Operations Center (EOC) closed today at 3:30 p.m. and will be replaced by a new City informational phone line Tuesday, May 26

On March 28, the City opened its emergency center in response to the pandemic.

As resident calls have begun to subside, it was decided to transfer operations to a City Informational phone line to be manned by library staff, said the City today in a press release.

The City’s libraries were closed in mid-March and are still not open.

The people operating the line will be informed with daily updated frequently asked questions, said the press release.

The new line, which is 508-532-5411, will be answered by a person Monday-Friday 8:30 a.m.-3:30 p.m.

Like the emergency center, residents will be able to get answers related to Framingham COVID-19, food resources, testing sites, and ways to slow the spread of the virus, such as social distancing and hygiene.

When the Informational Line is not staffed (after 3:30 p.m. on weekdays and over the weekend), residents will receive a detailed message with information about City functions and where they can find additional information, as well as a request to leave their name, phone number and
question, said the press release.

All messages will be returned the next business day.


email: call or text at 508-315-7176

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