Eversource Suspends Late Fees and Disconnections During COVID-19 Crisis

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BOSTON – Eversource has suspended disconnections, late fees and taken other steps to help customers in response to COVID-19.

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“We’re here to support our customers through this challenging time,”said the utility.

The company is:

  • Suspending disconnection of service for non-payment. 
  • Eliminating late payment charges.
  • Offering a special, flexible payment plan — with no down payment — for any past-due amount. Please contact us at 866-861-6225 to learn more.
  • Providing energy-saving tips and resources to help you manage any potential increase in your energy use and costs now that many families are spending their weekdays at home.

Electric, water and gas companies have been identified by the US Department of Homeland Security as critical infrastructure sectors that must continue operations to provide essential services, during this pandemic, said Eversource.

“You will continue to see our crews performing work to maintain and improve the safety and reliability of our systems. We have suspended all non-essential work,’ said Eversource.

“We have enabled more than 80% of our Customer Service Representatives to take customer calls from home. Please be patient if you hear our families, pets, or other background noise,” said Eversource.

“We have suspended non-essential work and appointments that require a technician to enter a home or come in close, physical contact with other individuals, such as Energy Efficiency home visits and tree assessments for non-emergency concerns,’ said Eversource.

“Some of our field employees may be taking work vehicles home at the end of the day. If you see an Eversource vehicle in a private driveway, this is part of our plan to ensure a fast response in case of emergencies and to limit group interactions at our work centers,” said the utility.

“While this is an evolving situation, we are committed to safeguarding the health and safety of our customers, our employees and the communities we serve, and ensuring that we continue to reliably provide our essential energy services,” said Eversource.


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