Mass Attorney General’s Office Issues Emergency Regulations To Protect Consumers From Debt Collection Practices

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The following is a press release from the Massachusetts Attorney General’s Office submitted to SOURCE media.

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BOSTON – Massachusetts Attorney General Maura Healey announced today, March 27. that her office has filed an emergency regulation designed to protect consumers from unfair and deceptive debt collection practices during the COVID-19 crisis.

The new regulation, 940 CMR 35.00, filed with the Secretary of State’s Office and effective immediately, prohibits creditors from engaging in methods of debt collection that can require people to leave their homes or have in-person contact, including filing new lawsuits against Massachusetts consumers, visiting their homes or places of work, or repossessing their cars, among other protections.

The AG’s emergency regulation also prohibits debt collection agencies and debt buyers from making unsolicited debt collection telephone calls to consumers.

This emergency regulation will remain in effect for 90 days or until the conclusion of the declared state of emergency.

“The COVID-19 crisis has caused substantial medical and financial hardship for families in Massachusetts, and we want to do everything we can to protect them from further harm,” said AG Healey. “This emergency regulation puts additional restrictions in place to prevent debt collectors and creditors from harassing our residents.”

The AG’s emergency debt collection regulation contains protections that apply to all creditors and prohibits them from deceptive practices in pursuing the payment of a debt during the COVID-19 emergency, including:

  • filing any new collection lawsuit; 
  • garnishing wages, earnings, properties or funds; 
  • repossessing vehicles; 
  • applying for or serving a capias warrant;
  • visiting or threatening to visit the household of a debtor;
  • visiting or threatening to visit the place of employment of a debtor;
  • confronting or communicating in person with a debtor regarding the collection of a debt in any public place.

The AG’s emergency debt collection regulation also prohibits debt collection agencies and debt buyers from making unsolicited debt collection telephone calls to Massachusetts consumers for the next 90 days, unless the state of emergency ends before that time.

The AG’s Consumer Protection Division encourages members of the public to call 617-727-8400 or file a complaint online if you witness or experience aggressive debt collection or predatory lending during this public health emergency.

In response to the COVID-19 emergency, AG Healey also issued an emergency regulation last week to prohibit price gouging of essential products like hand sanitizer, face masks, and gloves.

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