Eversource To Postpone Disconnections During Coronavirus Crisis

FRAMINGHAM – Eversource said it has been monitoring COVID-19 closely and is working proactively to address the concerns of our employees, customers and the communities, and will not be shutting off service for customers, during the coronavirus crisis.

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The utility said it understands customers will be facing challenges in the days and weeks ahead, so we have taken the following steps:
 To decrease any financial hardship our customers are facing due to the COVID-19 pandemic, we have postponed disconnections for nonpayment for residential and business customers across our electric, natural gas, and water operations. Our customer service team is available to help customers with financial programs we offer, such as setting up a payment plan.
 We have online and mobile tools to help customers conduct business with us as usual, including customer service agents to speak with by phone. Our mobile app, available in the App Store and Google Play, allows customers to easily check their account, pay their bill and more at their convenience.

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Eversource said the “COVID-19 outbreak has led to an increase in scam activity. We have posted information on our website, eversource.com, reminding customers to be wary of any unsolicited calls that threaten to disconnect their utility service and that demand payment by unusual means. Eversource will never ask a customer for personal information over the phone in this manner and does not accept payments via gift cards or other common tools used by scammers. Also, customers should be aware that – as previously mentioned – we have suspended disconnections for nonpayment across our utility operations.”

Eversource said it was

 Curtailing any nonessential planned electric outage work.
 Continuing to plan for brief and targeted electric outages only when they are required to perform critical work to ensure reliability.

 Curtailing non-critical field work in our gas operations that requires access to homes or businesses.
 Making sure all our field resources and support staff continue to be at the ready in the event of a storm or other disruption not related to COVID-19.