Mayor Spicer Hires Consultant; Release Diversity Findings

The following is a press release issued by the City of Framingham. It is published as received.


FRAMINGHAM – The City received the results of a recent report regarding Framingham’s Diversity & Inclusion from Korn Ferry, which was hired to evaluate how the City is meeting the needs of its diverse population.

Report Facts:
 Seven City Division Heads and 11 employees were interviewed
 Strengths and areas for opportunity emerged during the one-on-one interviews

Report Observations:
 When inclusion has been prioritized, benefits have included: clear communication, faster resolutions to issues and/or conflicts and increased cooperation from local constituents and/or business owners.
 Many leaders were concerned with the lack of cultural representation in the City of Framingham government. The staff does not represent their constituents culturally or ethnically, impacting aspects of the relationship between residents and the government. This creates barriers to communication, community outreach, community participation, and the effective use of government services.
 When asked where a diversity, equity and inclusion strategy could have the greatest impact, half of the leaders ranked “to help recruit, retain, and advance talent” as having the greatest impact, with “to optimize performance, engagement, and productivity” as having the second greatest
impact, and “to help grow constituency satisfaction” as having the third greatest impact.

Opportunities Uncovered by the Report:
 Lack of cultural, ethnic/racial, and language diversity reflects a disconnect between the City and the populations it serves.
 Divergent views in how Diversity & Inclusion is prioritized and communicated within the City.
 Attracting and retaining talent is an area of improvement for a majority of departments.
 A need to acknowledge potential political implications and how they might affect courageous conversations and actions.

There are recommendations in the report that address the opportunities.

Framingham Source Editor Susan Petroni

Susan Petroni Framingham Source Editor Email: Phone: 508-315-7176

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