City of Boston Among 2019 IDC Smart Cities North America Award Winners

The following is a media release from IDC Government, headquartered in Framingham.


FRAMINGHAM – After receiving over 4,100 public voters and scoring by an international panel of judges, IDC Government Insights today, April 11, announced the winners of the second annual IDC Smart Cities North America Awards(SCNAA).

The awards were designed to recognize the progress North American communities have made in executing Smart Cities projects, as well as provide a forum for sharing best practices to help accelerate Smart City development in the region.

Winners were named in 12 categories with a tie in both Transportation Infrastructure and Urban Planning and Land Use.

One of the winners was the City of Boston.

More than, 70 cities/counties were represented, underscoring the overwhelming success and efficiency of Smart City projects implemented across the country.

Winners will be honored at the Smart Cities New York conference, May 14 at Manhattan’s Pier 36.

Winners in the SCNAA illustrate best practice examples of urban innovation with a particular focus on the use of technology (cloud, platforms, analytics, IoT, mobile solutions) and data, unique partnerships, funding models, and/or community involvement.

2019 Winners

  • Administration — San Diego, CA – Get It Done Expansion
    The City of San Diego has expanded its 311 “Get It Done” system to better engage with customers and employees. Get It Done launched a new mobile app, streamlined web interface, and an internal system for employees to process incoming reports using SalesForce’s CRM software platform and Deloitte Digital as the systems implementer. The mobile app has been downloaded over 55,000 times and we have received over 390,000 reports.
  • Civic Engagement — Chicago, IL – Smart Living in the Windy City
    The portal contains data sets including city employee salary, business licenses, crime, food inspection, water quality, etc. It’s free and provides user-friendly dashboards and downloadable, machine-readable data. Moving data between systems and the Data Portal is done through integration tools, automatically updating on a daily, hourly, or minute basis. It provides administrators with email alerts and it features an interface to allow technical and non-technical users to automatically publish data.
  • Digital Equity — Borough of Brooklyn and Neighborhood of Brownsville – NYCx Co-Labs in Brownsville
    NYCx Co-Labs are “neighborhood innovation labs” located in underserved neighborhoods to accelerate the deployment of smart city technologies with the New Yorkers whose employment, transportation, health and environmental circumstances are most affected by the rapidly evolving urban and civic technology landscape. The Co-Lab works to support The Brownsville Plan – a result of community-driven processes to identify neighborhood goals, form strategies to address local needs, and create more new affordable homes.
  • Economic Development — Las Vegas, NV – Economic, Mobility and Safety through Data Driven Operations Management
    Innovating by taking data-driven approaches to managing public services and operations in order to create a community that makes life better by improving the customer/resident experience, increasing public safety and driving operational and organizational efficiency. With Hitachi Smart Spaces and Video Intelligence, officials have smart cameras, tools for data analysis, visualization and dashboards that enable real-time views of events taking place on the streets, and historical patterns that enhance planning.
  • Education — Chattanooga, TN – Chattanooga Smart Community Collaborative (CSCC)
    The CSCC brings together City and County government, public hospital, University of Tennessee; and the municipal utility/fiber provider to coordinate initiatives that require a partnership ecosystem. The CSCC launched a Smart City Testbed initially to focus on data-driven approaches to pedestrian safety, test commercially available technologies, such as new traffic signal controllers, and research future innovations such as experimental vision processing algorithms that allow the detection of near miss events.
  • Public Safety — New Orleans, LA – New Orleans Real Time Crime Center (RTCC)
    Created in 2017, and part of a $40 million citywide public safety improvement plan, the Real-time Crime Center uses cameras, license plate readers and software to integrate information from a variety of sources. Critical information is provided to first responders in the field to help assist with investigations of criminal activity or quality of life concerns. The situational awareness the RTCC provides is invaluable to coordinate responses to events.
  • Smart Buildings — Houston, TX – Houston Smart Buildings
    In partnership with Microsoft, Houston is implementing a first-of-its-kind comprehensive smart city initiative, which takes the approach that the entirety of the city is a smart entity. With a focus on the city’s key priorities of disaster recovery and response, building and school safety, and more efficient, capable transportation, the initiative currently includes 22 planned engagements. Together, these 22 engagements make up the base of the broader smart city initiative, which will be expanded over time as new projects are added to leverage IoT solutions that create a connected foundation for Houston.
  • Smart Water — Albany, NY – Beaver Creek CSO Abatement and Flood Mitigation Program: Creating Smart Infrastructure for the Management of Wet Weather Flows
    Urban stormwater management represents one of the most pervasive, significant environmental issues in the U.S. To address these issues, Beaver Creek implemented a smart infrastructure network that uses a continuous monitoring and adaptive control (CMAC) platform to proactively predict and manage wet weather flows. The program’s flow management practices serve to re-establish natural floodplain storage to address challenges within the urban CSO environment reconnecting communities on the water.
  • Sustainable Infrastructure — City and County of Los Angeles, CA – ShakeAlertLA Mobile Application
    The ShakeAlertLA app provides an earthquake early warning system to residents so they can get to safety. The mobile app characterizes an earthquake, calculates the intensity of ground shaking, and delivers warnings to people and infrastructure in harm’s way. The app allows the City to understand how the public responds when notified about an earthquake. Since its launch, the app has been downloaded over 400,00 times.
  • Transportation – Connected & Autonomous Vehicles — San Jose, CA – Accelerating Response for Safer Communities
    A Novel Spatially-Aware Approach to Emergency Vehicle Pre-emption for First Responders – The City of San Jose, CA has implemented a centralized Emergency Vehicle Pre-emption program. The system uses vehicle location technology to communicate with the city’s traffic control center to clear intersections of traffic and provide emergency vehicles with a green signal. This centralized approach provides faster response times, is significantly cheaper than installing equipment at each signalized intersection, and allows for a system-wide view and control.
  • Transportation – Infrastructure – TIE
  • Louisville, KY – Open Government Coalition – Waze WARP
    The city built the Waze Waze Analytics Relational-database Platform (“Waze WARP”) using traffic data from Waze and other data to build a traffic analysis module. Louisville then founded the Open Government Coalition, a network of government agencies working on open source projects. Waze WARP now gives 600+ government entities access to data to improve mobility, pedestrian and bike safety, road conditions, and emergency response. OGC has now embarked on additional projects to foster innovation.
  • Atlanta International Airport (Terminal F) – Delta Air Lines Launches First Curb-to-Gate Biometric Terminal
    At Terminal F in Atlanta, Delta Air Lines launched the first curb-to-gate biometric terminal in the U.S.. For international flights, Delta uses facial recognition a 46 check-in kiosks, 54 bag drop counters, 6 TSA checkpoints, and 12 departure gates. Nearly all 25,000 passengers who travel through ATL Terminal F each week are choosing this optional process to check-in to flights. Faster throughput of passengers mitigates the need for larger terminal infrastructure and space.
  • Urban Planning and Land Use – TIE
  • Boston, MA: StreetCaster
    In Boston, 311 users are not a representative sample of the city’s residents. By focusing on requests, the city has inadvertently underspent in some neighborhoods for sidewalk maintenance. StreetCaster transforms how Boston makes capital investments in infrastructure by pairing 311 requests with measures of equity, usage, and asset condition. Boston is starting with sidewalks, traffic safety and roadway markings, but ultimately, StreetCaster is a toolkit for decision-making across all infrastructure investments.
  • Raleigh, NC – Emergency Operations Situational Analysis Smart Dashboard
    The City of Raleigh developed a Situational Analysis Smart Dashboard for their Emergency Operations Center and refined it in real time as new types of data, such as current wind speed, were identified as critical to the safety of the public and city workers during an emergency. The dashboard is cross-departmental, with real-time progress tracking, covering a range of emergency management issues from debris in streets, flood monitoring, 911 call data, and resource management.

“We continue to be impressed with the quality of projects being implemented by cities and their partners in North America. This second year of applicants demonstrated that cities are being highly innovative in terms of partnership and funding models and using technology to achieve specific outcomes,” said Ruthbea Yesner, vice president, IDC Government Insights and Smart Cities and Communities. “This year we are working more closely with the finalists and winners to bring these city leaders together to share lessons learned and best practices over the course of the year. We are thrilled to promote these successes and offer a forum for this community to help other municipalities implement similar projects.”


IDC Government Insights assists government policy, program, and IT leaders, as well as the suppliers who serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of government and IT industry experience, our global research analyzes and advises on business and technology issues facing the Federal/Central and local/provincial Governments.

IDC is a wholly-owned subsidiary of IDG, the world’s leading media, data and marketing services company that activates and engages the most influential technology buyers. IDC is headquartered in Framingham.

Framingham Source Editor Susan Petroni

Susan Petroni Framingham Source Editor Email: Phone: 508-315-7176

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