Governor Baker Declares February 11 as 2-1-1 Day in Massachusetts

SPRINGFIELD – February 11th Springfield Mayor Dominic Sarno will be holding a new conference at the United Way of Pioneer Valley headquarters located at 1441 Main Street in Springfield to declare February 11, 2019 as 2-1-1 Day in Massachusetts.

Beginning at 1 p.m. the Springfield Mayor will read a proclamation by Governor Charlie Baker.

“Mayor Sarno is committed to raising awareness of Mass 2-1-1, which receives more than 130,000 calls annually and responds to over 250,000 web inquiries from people in the Commonwealth seeking resources. Over 41% of all inquiries to Mass2-1-1 come from the Pioneer Valley area,” said Paul Mina Executive Director of Mass2-1-1.

2-1-1 is a public/private partnership with the United Way’s of Massachusetts and the Commonwealth of Massachusetts. 

Callers to Mass2-1-1 can also access United Ways state wide mental health / suicide prevention hotline known as Call2Talk if they are feeling depressed, isolated or having thoughts of suicide.

2-1-1’s trained call-takers connect callers to non-emergency programs and services in their area.  The phone line and website are available 24/7/365. 

February 11 marks national 2-1-1 Day in recognition of the free, user-friendly phone and online system that serves 90 percent of America’s population, and connects some 16 million people a year to critical
resources, information and services.

People call or search 2-1-1 when they need resources to meet basic needs, such as food security, shelter, utility assistance. They also call for important non-emergency needs such as child care, tax preparation assistance, and job training.

2-1-1 was launched by United Way almost 20 years ago as a free way to connect people to essential resources.

Today, 2-1-1 is available in all 50 states, plus Washington DC and Puerto Rico.

In Massachusetts, 2-1-1 service is available in all 14 counties, serving 100% of the state’s population.

“Mass 2-1-1 is an essential tool empowering individuals to access social services across the Commonwealth,” said Eileen Davis, Vice President of Mass 2-1-1.

When you dial 2-1-1, the call is routed to a trained information and referral specialist, who will emphatically identify relevant services and programs from a comprehensive database.

For example, in the case of a worker who has recently been laid off or whose hours have been reduced, the 2-1-1 specialist may share information about unemployment benefits, job search options, food stamps, food pantries, mortgage or rent help, utility assistance, counseling, and other available resources.

The mission of Mass 2-1-1 is to ensure that Massachusetts residents get correct and helpful information when they call.

The United Way of Tri-County, under contract with Mass2-1-1 provides 2-1-1
services for the citizens of the Commonwealth 24/7 365 day per year.

The United Way of Pioneer Valley is a member of the United Ways of Massachusetts and is one of the primary funders of Mass2-1-1.

Framingham Source Editor Susan Petroni

Susan Petroni Framingham Source Editor Email: Phone: 508-315-7176

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