Mayor’s Office Advertises For Citizen Participation Officer

FRAMINGHAM – Framingham Mayor Yvonne Spicer has begun advertising for a Citizen Participation Officer.

The full-time position has an advertised salary of $65,573 to $70,939.

The position was mandated by the new City Charter. Framingham officially became a City on January 1.

The Mayor started advertising for the position, on July 12, according to the City’s website.

“Under the direction of the Mayor, the Citizen Participation Officer works with City departments and boards and commissions to engage the public using communication and outreach strategies to enhance public engagement, to process citizen complaints and inquiries, and ensure compliance with public notice requirements. This position will also analyze data on citizen engagement, complaints and inquires, and shall regularly submit reports on such data,” according to the job posting.

The essential function of the Citizen Participation Officer includes:
 Responding to service requests coordinating with other City departments, preparing response letters and e-mails on behalf of the City and the City Council and personally communicating with residents on a regular basis.
 Providing support for individuals interested in being involved in local government.
 Devising and implementing strategies to enhance public engagement.
 Serving as an immediate contact for residents calling the City for assistance and serves as a representative of the Mayor.
 Establishing and maintaining close working relationships with all departments for managing residents’ concerns, questions or requests for information.
 Bringing appropriate staff from a variety of departments together to resolve problems.
 Assisting with citywide social media to engage residents on various community issues including responding to questions, concerns and requests for information through those sites.
 Conducting follow-up with relevant departments to help coordinate timely responses to citizen inquiries and requests.
 Identifing needed assistance, equipment and technologies for the implementation of public participation and communication programs to support the implementation of public outreach program.
 Training municipal staff on the development and implementation of public participation and communication programs.
 Designing surveys to ensure citizen feedback and to improve service delivery.
 Anticipating community issues through feedback mechanisms both internally and externally and able to develop communication strategies for implementation.
 Managing aspects of the service request system (including software).
 Developing proactive strategies with departments for resolution of residents’ concerns.
 Leading and organizing community meetings when required.
 Coordinating the citywide Citizen Survey, requiring strong knowledge in constructing questions and using other tools to gather feedback from the community.
 Developing municipal public participation and communication programs and strategies.
 Researching and implementing non-traditional methods of communication and outreach.
 Educating City departments and programs on best practices for outreach with various cultural groups.
 Developing, planning, and administering outreach programs and education utilizing community leaders, neighborhood groups and volunteers.
 Conducting community outreach to increase participation by underrepresented residents in City government.
 Attending community events hosted by the City, other City agencies, community organizations and ethnic minority groups to provide education on City services and information on City initiatives.

 Providing excellent internal and external customer service. Create a positive experience for clients through professional and courteous behavior and creative problem resolution.

 Coordinating special projects or outreach efforts as assigned.
 Assisting with office administration, including answering telephones and greeting visitors.
 Interacting with others in a positive manner.

Applicants should have a Bachelor’s degree in public affairs, communications, or public administration and 3 – 5 years of experience working in community relations, local government or related field, or an equivalent combination of education and experience. Must possess a valid Class D Driver’s License.

Ideal candidate will be bi-lingual in English and Spanish/Portuguese.

The position was posted on the City’s website in English and Portuguese.

Applicants should have a:

  • Knowledge of modern principles and practices of media and public relations. Knowledge of marketing and communication techniques. Knowledge of correct English usage, grammar, spelling, and vocabulary. Working knowledge of website management systems, graphics and multi-media presentation techniques. Knowledge of basic research methods. Maintains strong knowledge of community issues and cultivates relationships in the non-profit and public sectors to inform and maximize philanthropic resources.
  • Ability to adapt quickly to changing priorities and deadlines. Ability to prioritize and work independently. Ability to speak and write effectively. Ability to establish and maintain effective working relationships with staff, media and community. Ability to research, write and edit publications, marketing materials and reports. Ability to communicate through various means, such as oral, written, visual, etc. Ability to prioritize tasks and manage multiple short and long-term projects at one time.
  • Excellent written and oral communication skills; strong interpersonal, public relations and organizational skills. Requires high level of proficiency in use of Microsoft Office suite, including Word, Excel, PowerPoint, Access, Publisher, or related software programs and operate office machines such as facsimile and copy machines.

Framingham Source Editor Susan Petroni

Susan Petroni Framingham Source Editor Email: Phone: 508-315-7176

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