Callahan Center Seeking Part-Time Customer Service Representative

FRAMINGHAM – The Callahan Center is Framingham is hiring a part-time customer service representative.

The position is from 12 to 18.5 hours per week and pays $13 an hour.

The job is clerical and customer service in nature.

The individual would maintain the front office reception desk and report to the Callahan Center Assistant Director.

Duties include:

• Greet and welcome visitors to the Callahan Center with a pleasant demeanor, answer questions and direct them as needed.

• Be familiar on a daily basis with all scheduled events in the building.

• Answer and screen incoming calls for a four-line phone system before transferring the calls and/or directing them to voicemail or taking a message.

• Assist new participants and members of Friends of Callahan with completing forms and using the touch-screen for MySeniorCenter database.

• Maintain folders of all programs being offered and register participants while collecting fees, if needed.

• Update MySeniorCenter database with participant information and attendances at events.

• Schedule appointments for various services and make reminder calls for these appointments, the day prior to the appointment.

• Check-in participants at exercise activities and events, as needed.

• In the absence of a Tour Desk volunteer, take new participants on tours of the Center.

• Contact participants as needed in the event of cancellations or early closing of the Center.

• Perform other related duties, as assigned by supervisor.

 

Individuals should have the ability to maintain composure and pleasant demeanor while multi-tasking with frequent interruptions.  Applicants should also have experience with MS Word and Excel and well versed in data entry and the ability to work with minimal supervision, on a day to day basis and be willing to assist all visitors as needed.

To apply, click here.

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The position was posted on July 27, 2017.

 

Framingham Source Editor Susan Petroni

Susan Petroni Framingham Source Editor Email: editor@FraminghamSource.com Phone: 508-315-7176

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