Callahan Center Seeking Part-Time Customer Service Representative

FRAMINGHAM – The Callahan Center is Framingham is hiring a part-time customer service representative.

The position is from 12 to 18.5 hours per week and pays $13 an hour.

The job is clerical and customer service in nature.

The individual would maintain the front office reception desk and report to the Callahan Center Assistant Director.

Duties include:

• Greet and welcome visitors to the Callahan Center with a pleasant demeanor, answer questions and direct them as needed.

• Be familiar on a daily basis with all scheduled events in the building.

• Answer and screen incoming calls for a four-line phone system before transferring the calls and/or directing them to voicemail or taking a message.

• Assist new participants and members of Friends of Callahan with completing forms and using the touch-screen for MySeniorCenter database.

• Maintain folders of all programs being offered and register participants while collecting fees, if needed.

• Update MySeniorCenter database with participant information and attendances at events.

• Schedule appointments for various services and make reminder calls for these appointments, the day prior to the appointment.

• Check-in participants at exercise activities and events, as needed.

• In the absence of a Tour Desk volunteer, take new participants on tours of the Center.

• Contact participants as needed in the event of cancellations or early closing of the Center.

• Perform other related duties, as assigned by supervisor.


Individuals should have the ability to maintain composure and pleasant demeanor while multi-tasking with frequent interruptions.  Applicants should also have experience with MS Word and Excel and well versed in data entry and the ability to work with minimal supervision, on a day to day basis and be willing to assist all visitors as needed.

To apply, click here.


The position was posted on July 27, 2017.


Framingham Source Editor Susan Petroni

Susan Petroni Framingham Source Editor Email: Phone: 508-315-7176

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